From 9th October 2023, we will reintroduce a kit fee of £6 including VAT for cancellations made within the 30-day cancellation period following kit dispatch.
This fee covers the cost of the kit, as once we send a kit, it cannot be recycled or reused. During the pandemic, we temporarily waived this fee and reintroducing it will help us continue to deliver the high-quality service you rely on.
If you select Royal Mail tracked delivery and decide to cancel within the 30-day cancellation period after your kit has been dispatched, your refund will be issued minus any postage fees and a £6 (incl. VAT) kit fee.
If you have any questions or require further assistance, please reach out to our dedicated customer care team on 03450 600 600 or via email at customer.care@medichecks.com and we will be more than happy to help.
For more details on these updates, please click to see our terms & conditions. https://www.medichecks.com/pages/terms-and-conditions
Please note: We will not deduct the £6 if a kit has not been sent out.
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