We’ve updated our Terms of Service and want to share an important update with you regarding cancellations and kit costs.
From 9th October 2023, we will reintroduce a kit fee of £6 including VAT for cancellations made within the 30-day cancellation period following kit dispatch.
This fee covers the cost of the kit, as once we send a kit, it cannot be recycled or reused. During the pandemic, we temporarily waived this fee and reintroducing it will help us continue to deliver the high-quality service you rely on.
If you opt for Royal Mail tracked delivery and choose to cancel within the 30-day cancellation period, after kit dispatch, a £4.99 delivery fee plus the £6 Inc. VAT kit fee will be deducted from your refund.
If you have any questions or require further assistance, please reach out to our dedicated customer care team on 03450 600 600 or via email at firstname.lastname@example.org and we will be more than happy to help.
For more details on these updates, please click to see our terms & conditions. https://www.medichecks.com/pages/terms-and-conditions
Please note: We will not deduct the £6 if a kit has not been sent out.