During lockdown when clinic visits weren’t available for venous sample collection, we made a small number of our venous tests temporarily available for home finger-prick sample collection. Now that our clinic network is opening up we are reverting to venous, simply for a better customer experience. The higher failure rate on this test when the sample is collected by finger-prick, means that customers often don’t receive all of their results and have to repeat the test. For a successful test first time round, we now only offer venous sample collection.
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