Your test results will be made available for you to view once they have come back from our laboratory and our doctors have reported on them. You will be able to see the status of your test in your results portal. Test results are generally available to view after a few working days (check the turnaround time on the test page), however, results may be delayed if, for example, samples were not labelled or kits were not activated (if that applies to you).
We publish the turnaround time on every test and do our best to meet it. Please be aware that the turnaround time is a guide and not a guarantee. The turnaround time applies to working days, not weekends so if your order straddles a weekend you will have to add on 2 days to the turnaround time. If you believe your results are late then please contact us.