Our team will aim to dispatch your kit within 48 hours of placing your order for standard delivery. If Tracked delivery is purchased we will aim to dispatch this on the same day, if your order is placed before 3pm. Please be aware that orders received over the weekend will not be posted until Monday.
Many of our customers are currently reporting longer-than-normal wait times to receive their sample collection kits in the post. We are sending kits out via first-class post, but they make take several days longer than usual to arrive. If your test results are urgent, we strongly recommend that you select Royal Mail Tracked delivery service at checkout which costs £4.99. This will ensure that your kit arrives in 1-2 days in most cases. Although you will not need to sign for the delivery you do need to be at home to accept the delivery.
The Royal Mail Tracked delivery service is prioritised over first-class mail however, due to significantly higher volumes and a reduced Royal Mail workforce, it is not guaranteed. Service levels may vary across the country.