You may cancel your order at any time before a sample collection kit has been dispatched to you and receive a full refund.
Once your testing kit has been dispatched, you have up to 30 days to cancel the order. You must return the testing kit if we have sent one to you to the address below at your cost:
If the testing kit you return is complete, unused and undamaged, we will give you a full refund. If the returned kit is incomplete, used or damaged in any way, you may incur a cancellation charge of £5 to cover the cost of the kit. This charge will be deducted from the total amount refunded to you.