We aim to dispatch kits within 48 working hours of your order being placed and we prioritise those with Tracked delivery.
If you opted for Tracked delivery at checkout you will be sent tracking details by Royal Mail when we process your order. Please check your junk folder if you can not find this email. The Royal Mail Tracked delivery service is prioritised over first-class mail however, due to significantly higher volumes and a reduced Royal Mail workforce, it is not guaranteed. Service levels may vary across the country.
If you opted for standard first class delivery for your kit, and have not received your kit after 7 working days, please get in contact with us. Previously, lockdowns have resulted in our customers reporting longer-than-normal wait times to receive their sample collection kits in the standard post.
If you need any more help with this you can contact us here.