If you opted for Tracked delivery at checkout you will be sent tracking details by Royal Mail. Please check your junk folder if you can not find this email. If you need further help with this please get in contact with us. The Royal Mail Tracked delivery service is prioritised over first-class mail however, due to significantly higher volumes and a reduced Royal Mail workforce, it is not guaranteed. Service levels may vary across the country.
If you opted for standard first class delivery for your kit, and have not received your kit after 10 working days, please get in contact with us. Many of our customers are currently reporting longer-than-normal wait times to receive their sample collection kits in the post. We are sending kits out via first class post, but they make take several days longer than usual to arrive.
You can call us on 03450 600 600 or email firstname.lastname@example.org. Our current open hours are 9am-5pm.