I can't get through to anyone on Chat Hollie 29 October 2020 16:55 Updated Occasionally, when we are super busy, we might not be able to answer queries through Live Chat. If that's the case feel free to browse our extensive FAQs or contact us here. Related articles How can I contact Customer Care? I am returning my test that was paid for with a gift card. How will I be refunded? Can I upgrade to a clinic or nurse visit? I take IPED's - what's the best test for me? What if I can’t fill the finger prick sample tube? Comments 0 comments Article is closed for comments.