I can't get through to anyone on Chat Hollie 29 October 2020 16:55 Updated Occasionally, when we are super busy, we might not be able to answer queries through Live Chat. If that's the case feel free to browse our extensive FAQs or contact us here. Related articles What if I can’t fill the finger prick sample tube? I’ve received an email to say my sample has failed. What should I do? I take IPED's - what's the best test for me? Do you have any discount codes available? Why can't all tests be done on a finger-prick sample? Comments 0 comments Article is closed for comments.