FAQs

Phlebotomy clinics

• Cancelling clinic appointments
• What to take on the day of appointment
• How does our clinic service work?
• How to book a Phlebotomy Clinic when ordering a venous kit

Tests and samples

• Processing and dispatching your patients’ orders.
• Turnaround times for results
• Posting your patient’s sample (For ordering clinicians taking samples)
• Why does the lab fail blood sample?

Bespoke/customised solutions

• Transgender FAQs
• Can you set up API integration?
• Do you offer co-branded sleeves?
• Can I create bespoke tests?

Onboarding FAQs

• Can I stock finger prick kits in my clinic or pharmacy?
• Do you assist with Marketing and Point (POS) of Sale assets?
• Do I get discounts on the tests I order?
• What kind of support can I expect from Medichecks when I become a partner?
• I am a trained phlebotomist can I take samples for my clients and set up as a partner clinic?
• Can I sign up if I am not CQC registered?

Product information

• What is the difference between our 4 premium tests?

Plasma

• How do I log into my Plasma Portal