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  1. Medichecks
  2. Choosing your test and placing an order
  3. Orders - general information

Orders - general information

  • Will the Royal Mail strikes delay my order?
  • Urine, Saliva and Stool Tests Update
  • Where is my kit?
  • Can I upgrade to a clinic or nurse visit?
  • Why do I need to provide information about my periods?
  • How can I contact Customer Care?
  • How can I change my email address?
  • Do you have any discount codes available?
  • Can I get an receipt for my test purchase?
  • I can't get through to anyone on Chat
  • I am returning my test that was paid for with a gift card. How will I be refunded?
  • Can I use my gift card and another payment method?
  • Do you offer gift cards?
  • I have more than one gift card, can I use more than one on the same order?
  • Do I need to spend the entire gift card amount at once?
  • How long do I have to use my gift card?
  • My discount code is not working.
  • Coronavirus Antibody testing - FAQ's
  • What are your Terms and Conditions?
  • Comments, compliments and complaints policy
  • Why have your prices changed?
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