Why can I no longer pay my account by card?
Our current payment gateway system, Barclaycard Connect, is closing on the 29th March 2026. This means we will no longer be able to take payment by credit or debit card.
What are my options?
The most convenient option is to make payments through direct debit. This means, that once you’ve signed up, we’ll receive payment for the exact amount you owe automatically.
Why should I sign up to pay by direct debit?
The direct debit process is a safe and trusted method of setting up payment instructions with your bank. As an automated process, it will allow you more time to run your business without having to deal with payment reminders and the risk of late payments.
What does the process to pay by direct debit look like?
- You receive your invoice, click pay now and choose to set up a direct debit.
- You enter some personal and bank details
- The direct debit will take around two days to be processed, and you will receive a confirmation email from GoCardless once complete.
- Once processed, the direct debit will take around four days to be collected.
- Future invoices will not include a pay now option and payment will be taken automatically.
My organisation isn’t set up to pay suppliers by direct debit. How will you help?
We want to make sure we can support all our customers in a way that works for them. Please contact us at accounts@medichecks.com and we’ll try to help.
My contract doesn’t say anything about direct debit.
We do not specify a payment method within your contract. This change is due to the card provider we previously used no longer being available, so we’ve put an alternative solution in place that we hope works well for you.
Will I be refused access to my account if I don’t sign up?
If we don’t have an agreed method of payment, we will unfortunately have to restrict access to your account. Please contact us at accounts@medichecks.com if you would like more advice.
Will you apply credit notes to the outstanding invoices before charging my account?
Yes, you will receive one invoice per month or per week based on your individual requirements. Credit notes will always be applied to the invoice before you are charged.
Will I still get my agreed credit terms?
Yes, we will uphold current agreed credit terms.
My client is no longer going ahead with testing, but you have already charged me for this order, will it sit as a credit refund on my account and how will I know that you have taken this credit off my next bill?
A credit note will be raised against the test on your account. It will then be emailed to you and allocated against the outstanding balance on your account. You’ll receive a statement of account confirming the outstanding balance.
Will I get a payment receipt that shows me which orders the payment has been taken for?
Payment receipts can be requested via email. Please send an email to accounts@medichecks.com if you require a receipt of your payment.
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