Can I buy a test for someone else?

The simplest option is to ask the other person to create their own account and place the order themselves. Alternatively, if you need to help them place the order, you can create an account on their behalf using their details so the order and results are correctly registered to them from the start. You will need their full name, gender, date of birth, and email address to do this. 

We cannot share results with anyone other than the registered account holder. 

The test kit and results are registered to whoever's name, date of birth, and gender are on the account, not just the delivery address. 

This matters even if you're buying the kit for a partner, friend, or family member. If you order a kit under your own account intending to pass it on to someone else, the kit will still be registered to you, because those details determine:

• How your results are interpreted. Reference ranges are based on the date of birth and gender entered, so if someone else uses your kit, their results will be calculated against your profile, not theirs, which can make them inaccurate or misleading.
• Whose account the results are stored under. This means we have an accurate medical record for each customer. 
• Who can log in to view the results.

What to do instead:

If you are helping someone else place an order, you can create an account on their behalf using their details (not yours), so the order and results are correctly registered to them.

You'll need the following details from the other person:

• their full name (including title)

• correct date of birth, 

• gender,

• email address. 

If you and someone else are both taking a test:

You'll need two separate orders, each placed under the correct person's own account. Tests for two different people can't be combined into a single order.

For example, an Advanced Well Man and an Advanced Well Woman Blood Test for two different people must be purchased through two separate accounts.

Already placed an order under the wrong details?

Please don't collect or send off the sample. Call us on 03450 600 600 as soon as possible so we can help. If a sample has already been processed under the wrong details, we may be unable to retain those results under data protection rules, meaning a new test would need to be purchased.