My address is not recognised when I try to sign up for an account.

We require an up-to-date delivery address so that we can post your sample kit to you when you place an order.

If your delivery address is on a newer property development, our system does not always recognise your postcode as valid. We are working to update this, and we apologise for any inconvenience caused while this is happening.

In the meantime, please contact our Customer Care Team, who will be able to help you set up your account.