I’m having trouble resetting my password.

We're sorry you're having trouble resetting your password and accessing your account.

If your date of birth isn't being accepted when you try to reset your password, it may not match the one we have on your account. This can happen if it was entered incorrectly by mistake. If you think this is the case, please get in touch with your account details and your correct date of birth, and our Customer Care team will update it for you.

If you've requested a password reset email but haven't received it, please check your junk or spam folder first. It can take a few minutes to arrive, so it's worth waiting a little while before trying again.

You should also check that your email security or spam filters aren't blocking emails from us.

If you're still unable to reset your password, let us know and we'll be happy to help.