When you place an order, you’ll receive two emails from us about the status of your order.
The first is your Order Confirmation email. You’ll receive this shortly after placing the order and confirms that we have received your order.
When your order is dispatched, you’ll receive an Order Complete email. We aim to dispatch all orders within 2 working days. Orders placed before 3 PM with Tracked Delivery will be dispatched same day.
This Order Complete email contains information on how to book your clinic/nurse visit if you have chosen one, as well as special instructions to follow for your chosen test.
If you have received your kit and ready to take your test, but you have not received your Order Complete email:
- For nurse home visits, you’ll be contacted by one of our nurse home visit providers. Please wait until your kit has arrived before scheduling an appointment.
- For clinic visits, you can proceed to book your appointment at your chosen clinic. Use our Clinic Finder to search for the clinic in your area and view the booking details. Please wait until your kit has arrived before you do this.
- For finger-prick tests, stool tests, or saliva tests, your kit will contain a full set of instructions for providing your sample.
You’ll also find specific instructions for your test on its test page on our website. Simply locate your test at Medichecks.com and scroll down to the section titled ‘How to prepare for your test’ for further details.
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