Preparing to collect my sample
- Sample collection information and FAQs
- I don't have periods/I have irregular periods - when do I take my test?
- Can I open the customer compartment of my kit?
- I know a nurse personally; can they take the sample?
- My test needs to be taken between 6 AM and 10 AM, but I am struggling to get an appointment. What should I do?
- I need to take my test on a particular day of my cycle, but this falls on a weekend. Can I still take my test?
Collecting my sample
- I’m struggling with my finger-prick sample collection kit. What are my options?
- How much blood do I need to fill a sample tube?
- Collecting your sample: venous samples
- Collecting your sample: finger-pricks
- Collecting your sample: saliva samples
- Collecting your sample: stool (poo) samples
Sending my sample to the lab
- I’m not sure I have enough blood in my finger-prick sample tube. Should I send it?
- I do not have my returns envelope to send my sample back.
- Can I post my sample during a heatwave?
- I’ve got some spare lancets, can I save these to use later?
- I’ve just sent my blood sample off – can I add extra biomarkers to be tested?
- Royal Mail tracking says my sample has been delivered, but I haven’t got a notification to say you’ve received it.
Supporting information
- Where can I find my Supporting Information questionnaire?
- Why do I need to provide information about my periods?
- Why can't I add any supporting information?
- I can’t see my current test on my profile.
- I have received an email with a link to my Supporting Information questionnaire, but I cannot open it.
- My Supporting Information answers have not been accepted.