Preparing to collect my sample
- Sample collection information and FAQs
- I don't have periods/I have irregular periods - when do I take my test?
- Do I have to stop biotin supplements before taking my test?
- I don’t have an Order Complete email. What do I need to do?
- Can I open the customer compartment of my kit?
- I know a nurse personally; can they take the sample?
Collecting my sample
- I’m struggling with my finger-prick sample collection kit. What are my options?
- I can’t complete my finger-prick sample collection kit. Can I change to a venous sample collection kit?
- How much blood do I need to fill a sample tube?
- Collecting your sample: venous samples
- Collecting your sample: finger-pricks
- Collecting your sample: saliva samples
Sending my sample to the lab
- I do not have my postage label to return my sample to the laboratory.
- Can your laboratories receive post on Saturdays?
- I have sent off my sample but I’m not sure that the sample will be sufficient. What shall I do?
- I’m not sure I have enough blood in my finger-prick sample tube. Should I send it?
- I do not have my returns envelope to send my sample back.
- Can I post my sample during a heatwave?
Supporting information
- Where can I find my Supporting Information questionnaire?
- Do I need to provide information about my periods?
- Why can't I add any supporting information?
- I can’t see my current test on my profile.
- I have received an email with a link to my Supporting Information questionnaire, but I cannot open it.
- My Supporting Information answers have not been accepted.