I can’t see my current test on my profile.

Click My Tests in the toolbar to see all your test results. Your dashboard home page usually only shows your four most recent tests.

If you're expecting a recent test that isn't showing, please check the following:

• Has your sample collection kit been dispatched? Your account will update once we've processed your order and sent your sample collection kit. This usually happens within two working days of placing your order. You'll receive an Order Complete email when your kit has been dispatched.
• Are you logged into the correct account? If you ordered through a practitioner, they may have created an account for you. If you've also created your own account, please contact Customer Care and we'll help you access the correct one.
• Do you have more than one account with us? If you've used different email addresses to place orders, you may have more than one Medichecks account. Please make sure you're logged into the correct one.
• Did you order through the Leger Clinic? The Leger Clinic uses a different system from my.medichecks.com to provide results. Please check your emails from Leger for instructions on how to access your results. If you need more help, contact support@legerclinic.co.uk.