What if I can’t fill the finger prick sample tube?

Have a look at our video guide before you start, and our handy guide

If you are not able to fill the tube up to the second of the two marked lines after following our handy tips then don't panic.

If you think you need a new test kit, we are happy to offer a complimentary replacement to try again, and we can talk you through the process so that your next attempt is a success. To arrange a replacement kit, please contact our Customer Care Team.

Alternatively, we can upgrade your test to other sample collection options. If you’d rather have a venous sample taken (from a vein in your arm) we can also arrange this for you. Just contact us at customer.care@medichecks.com, and one of our Customer Care Team will discuss the options with you.