Can I cancel my order?

You can cancel your order for a refund within 30 days of purchase, if you no longer need it. Please contact the Customer Care team to arrange this.

From 9th October 2023, we will reintroduce a cancellation fee of £6 including VAT, for cancellations made within the 30-day cancellation period following kit dispatch. 

This fee covers the cost of the kit, as once we send a kit, it cannot be recycled or reused.

If your kit has already been dispatched, your refund will be issued minus any postage fees and the £6 (incl. VAT) kit fee.

If you have any questions or require further assistance, please reach out to our dedicated Customer Care Team via email at customer.care@medichecks.com and we will be more than happy to help. 

For more details on these updates, please click to see our terms & conditions. https://www.medichecks.com/pages/terms-and-conditions

Please note: We will not deduct the £6 if a kit has not been sent out.