After I've placed my order
- I’ve ordered more than one test, and I’m not sure which sample kit is which.
- Can I update my name on my Medichecks account?
- Can I change the test I have ordered?
- I ordered two tests, but I have only received one sample kit.
- Does my kit need to be activated?
- I’ve just placed my order, but the shipping address is incorrect.
- Has my kit been dispatched?
- I have just placed an order, but I cannot see this on my account?
- I can’t enter my date of birth when creating my account or resetting my password.
- Can I cancel my order?
- Where is my kit?
- What should I do with my sample collection kit if it has expired?
- I have selected to receive doctors’ comments with my test, can I change this?
- How can I change my personal details?
- Why can't I see my order in my account?
- How long do I have to take my test?
- Why has my retest expired?
- Can I claim for Medichecks tests with my health insurance provider?