Can I update my name on my Medichecks account?

Keeping your name up to date helps us provide you with the correct personalised reports and ensures your records match your legal identity.

Please note, we can only amend your name on your account if this recently changed or was entered incorrectly. We cannot transfer ownership of an account to another person. 

1. Contact Customer Care by emailing your current registered name, date of birth, and the email address associated with your Medichecks account. 
2. Provide your updated details. Please ensure the information matches your official documents, particularly if you are visiting a partner clinic or having a nurse home visit. Your phlebotomist may wish to verify your identity before proceeding with the blood test.
3. Wait for confirmation from our Customer Care Team. They will verify your information and inform you once the changes have been successfully applied.
4. Log in to your Medichecks account at my.medichecks.com to verify that your name and gender details have been correctly updated.